{"id":21550,"date":"2023-03-01T04:26:39","date_gmt":"2023-03-01T04:26:39","guid":{"rendered":"https:\/\/www.teqfocus.com\/devstaging\/?p=21550"},"modified":"2023-03-29T11:04:37","modified_gmt":"2023-03-29T11:04:37","slug":"an-introduction-to-service-cloud-voice-with-amazon-connect","status":"publish","type":"post","link":"https:\/\/www.teqfocus.com\/devstaging\/blog\/an-introduction-to-service-cloud-voice-with-amazon-connect\/","title":{"rendered":"An Introduction to Service Cloud Voice with Amazon Connect"},"content":{"rendered":"

[vc_row full_width=”stretch_row” background_image=”21575″ background_position=”center”][vc_column width=”2\/3″][vc_column_text][\/vc_column_text][tm_spacer size=”xs:100;sm:120;md:120;lg:170″][tm_heading custom_google_font=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:700%20bold%20regular%3A700%3Anormal” text_color=”custom” custom_text_color=”#ffffff” font_size=”lg:40″]An Introduction to Service Cloud Voice with Amazon Connect[\/tm_heading][tm_spacer size=”lg:20″][tm_spacer size=”xs:100;sm:120;md:120;lg:150″][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=”lg:20″][vc_column_text]Home<\/a> > Blog<\/a> > An Introduction to Service Cloud Voice with Amazon Connect<\/strong>[\/vc_column_text][tm_spacer size=”lg:20″][\/vc_column][\/vc_row][vc_row][vc_column width=”3\/4″][vc_column_text]<\/p>\n

\n

A Novel Contact Center Solution pre-integrating Salesforce Service Cloud with Amazon Connect.<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

Telephony seamlessly complements your Salesforce Service Cloud<\/b><\/a> investment and by combining voice communications, digital channels, and CRM data, you empower your agents to provide smart and streamlined service to your customers from anywhere. Amazon Connect provides an integrated voice channel in your Salesforce Service Cloud omni-channel experience, resulting in a unified contact centre experience for customers and agents.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

\n

What makes this such a “big deal”?<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

CRM and the service agent console have been disconnected from phone conversations. A common issue with legacy contact centre solutions is that agents must navigate multiple browser tabs and application windows to serve their customers. This results in increased staffing costs, longer on-boarding times, cross-training issues, longer average handle time, and complicated technological implementations that prevent future scaling.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

\n

It’s Time to Get More Out of Telephony<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][\/vc_column][vc_column width=”1\/4″][vc_cta h2=”An Introduction to Service Cloud Voice with Amazon Connect” h2_font_container=”font_size:24|color:%23ffffff” h2_google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal” style=”custom” add_button=”bottom” btn_title=”Contact Us” btn_style=”custom” btn_custom_background=”#FFFFFF” btn_custom_text=”#000000″ btn_shape=”square” btn_align=”center” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” btn_button_block=”true” btn_link=”url:https%3A%2F%2Fwww.teqfocus.com%2Fdevstaging%2Fpartner%2Fsalesforce-consulting-toronto-canada%2F|title:Best%20Salesforce%20Implementation%20%26%20Consulting%20Partners” custom_background=”#00abf0″ custom_text=”#ffffff”]<\/p>\n

Service Cloud Voice and Amazon Connect unlock differentiated customer value with the #1 CRM and the most innovative telephony offering.<\/h5>\n

[\/vc_cta][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Service Cloud Voice is built natively on the Salesforce Service Cloud platform and comes pre-integrated with telephony from Amazon Connect. Your Salesforce CRM and telephony are seamlessly integrated with Service Cloud Voice to automatically populate records, suggest actions or content with AI, and unlock powerful reporting options with Einstein Analytics. The call-control tool works in tandem with omni-channel and the service console to provide quick access to all digital and phone conversations with fewer clicks and screens. With the Service Console, agents can find everything they need for their day-to-day responsibilities in one place including different contact channels, conversation transcriptions, customer information in the CRM, and AI-driven knowledge sources. Supervisors can also view all digital interactions and provide support as needed.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

Since Service Cloud Voice is a cloud-based offering that uses Amazon Connect for telephony, it opens up a whole new world of cloud integrations and frees on-premise implementations from proprietary and legacy constraints. This enables businesses to fully leverage the cloud in adapting to unforeseen market changes and scaling their contact centre operations in an agile manner.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

\n

Why is Amazon partnering with Service Cloud Voice?<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

Amazon Connect’s strength combined with Service Cloud Voice helps unlock unmatched customer value with the #1 CRM and to develop the most innovative telephony offering. AWS is the world’s most widely used cloud platform and a leading public cloud, allowing Service Cloud Voice users to take advantage of the vast benefits of agile development, accelerated deployments, and limitless scalability by empowering innovation to better serve its customers. Amazon Connect, with such a powerful cloud platform, enables Service Cloud Voice integrations with a wide range of enterprise applications while also leveraging the AWS ecosystem.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

Cloud Voice has a pre-built integration with Amazon Connect cloud telephony.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

\n

Subject Matter Experts at Teqfocus Can Teach You More<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][tm_image image=”21572″][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

\n

Learn More from Our Subject Matter Experts<\/h4>\n<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

If you’re interested in Service Cloud Voice and want to know how to make your CRM or contact centre more efficient, we can help. Salesforce and AWS have expanded their global strategic partnership, and Teqfocus as an APN Advanced Consulting Partner for Amazon Connect as well as a Certified Salesforce Consulting Partner, has the unique set of skills and expertise to accelerate your cloud, agent, and customer experience.<\/div>\n

[\/vc_column_text][tm_spacer size=”lg:20″][vc_column_text]<\/p>\n

Get in touch with us to learn more about how we can help you get the most out of your Salesforce investment by leveraging Service Cloud Voice with Amazon Connect.<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][tm_spacer size=”lg:20″][vc_cta h2=”An Introduction to Service Cloud Voice with Amazon Connect” h2_font_container=”font_size:30|color:%23ffffff” h2_google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal” style=”3d” color=”black” add_button=”bottom” btn_title=”Contact Us” btn_style=”custom” btn_custom_background=”#ffffff” btn_custom_text=”#000000″ btn_shape=”square” btn_align=”left” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” btn_link=”url:https%3A%2F%2Fwww.teqfocus.com%2Fdevstaging%2Fpartner%2Fsalesforce-consulting-toronto-canada%2F|title:Best%20Salesforce%20Implementation%20%26%20Consulting%20Partners”]<\/p>\n

Please contact us here for more information on how Teqfocus can help you get the most out of your Salesforce investment by leveraging Service Cloud Voice with Amazon Connect.<\/h5>\n

[\/vc_cta][tm_spacer size=”lg:20″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

A Novel Contact Center Solution pre-integrating Salesforce Service Cloud with Amazon Connect<\/p>\n","protected":false},"author":19,"featured_media":21612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[207],"tags":[],"class_list":["post-21550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/posts\/21550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/comments?post=21550"}],"version-history":[{"count":14,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/posts\/21550\/revisions"}],"predecessor-version":[{"id":22324,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/posts\/21550\/revisions\/22324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/media\/21612"}],"wp:attachment":[{"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/media?parent=21550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/categories?post=21550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teqfocus.com\/devstaging\/wp-json\/wp\/v2\/tags?post=21550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}