{"id":31310,"date":"2024-10-28T15:53:14","date_gmt":"2024-10-28T15:53:14","guid":{"rendered":"https:\/\/www.teqfocus.com\/?p=31310"},"modified":"2025-04-03T07:41:12","modified_gmt":"2025-04-03T07:41:12","slug":"transforming-patient-engagement-with-salesforce-data-cloud-agentforce-2","status":"publish","type":"post","link":"https:\/\/www.teqfocus.com\/devstaging\/blog\/transforming-patient-engagement-with-salesforce-data-cloud-agentforce\/","title":{"rendered":"Transforming Patient Engagement with Salesforce Data Cloud & Agentforce"},"content":{"rendered":"

[vc_row full_width=”stretch_row” background_color=”custom” overlay_background=”custom” overlay_custom_background=”” overlay_opacity=”80″ lg_spacing=”padding_top:100;padding_bottom:100″ md_spacing=”padding_top:80;padding_bottom:80″ sm_spacing=”padding_top:80;padding_bottom:80″ xs_spacing=”padding_top:80;padding_bottom:80″ background_image=”31313″][vc_column][vc_row_inner][vc_column_inner width=”2\/3″ lg_spacing=”padding_top:45;padding_bottom:45″][tm_heading tag=”h1″ custom_google_font=”” text_color=”custom” custom_text_color=”#000000″ font_size=”lg:36″]Data Cloud & Agentforce: Transforming Patient Engagement in Healthcare[\/tm_heading][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” lg_spacing=”margin_top:45″][vc_row el_id=”Introduction”][vc_column width=”1\/12″][\/vc_column][vc_column width=”2\/3″][vc_column_text css=”.vc_custom_1730724426974{margin-bottom: 1px !important;}”]By Teqfocus Team<\/a><\/span><\/strong>
\n4th Nov, 2024[\/vc_column_text][\/vc_column][\/vc_row][vc_row md_spacing=”margin_bottom:45″ lg_spacing=”margin_top:15;margin_bottom:8″][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/6″ lg_spacing=”margin_bottom:8″][vc_row_inner lg_spacing=”margin_bottom:25″ xs_spacing=”margin_bottom:25″][vc_column_inner][vc_column_text css=”.vc_custom_1729503524787{margin-top: 8px !important;margin-bottom: 8px !important;}”]In today\u2019s healthcare landscape, patient engagement has become a critical factor for success, driven by value-based care models and the growing expectation for personalized services. Technologies like Salesforce\u2019s Data Cloud and Agentforce are at the forefront of this transformation, offering healthcare providers powerful tools to deliver more personalized, efficient, and proactive care.<\/span>[\/vc_column_text][tm_heading custom_google_font=”” text_color=”custom” custom_text_color=”#000000″ css=”.vc_custom_1729503707233{padding-bottom: 8px !important;}”]Understanding the Importance of Patient Engagement[\/tm_heading][vc_column_text css=””]Effective patient engagement is essential to achieving better health outcomes and reducing costs. According to a study by McKinsey, healthcare systems that prioritize patient engagement can see up to a 20% reduction in hospital readmissions and a significant improvement in patient satisfaction scores. Here are some of the key drivers behind the focus on patient engagement;<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

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  1. Value-Based Care:<\/strong> The transition from fee-for-service to value-based care means healthcare providers are now compensated based on patient outcomes rather than the number of services rendered. Engaging patients in their care journey is crucial to achieving better outcomes.<\/span><\/li>\n
  2. Rising Consumer Expectations:<\/strong> Patients increasingly expect the same level of service and convenience they receive in other industries. This includes personalized communication, easy access to health information, and timely interventions.<\/span><\/li>\n
  3. Chronic Disease Management:<\/strong> With chronic conditions on the rise, ongoing engagement is necessary for effective long-term management. Data Cloud and Agentforce enable personalized care plans that cater to each patient’s unique needs<\/span><\/li>\n
  4. Regulatory Pressures:<\/strong> Regulatory frameworks like the Medicare Access and CHIP Reauthorization Act (MACRA) and the Merit-based Incentive Payment System (MIPS) emphasize patient engagement as a key performance metric.<\/span><\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner lg_spacing=”margin_bottom:25″ xs_spacing=”margin_bottom:25″][vc_column_inner][tm_heading custom_google_font=”” text_color=”custom” custom_text_color=”#000000″ css=”.vc_custom_1729503699659{padding-top: 8px !important;padding-bottom: 8px !important;}”]Data Cloud: Creating a 360-Degree Patient View[\/tm_heading][tm_heading tag=”h4″ custom_google_font=”” text_color=”custom” custom_text_color=”#000000″ css=”.vc_custom_1729503715311{padding-top: 8px !important;padding-bottom: 8px !important;}”]Unifying Patient Data for Better Insights[\/tm_heading][vc_column_text css=”.vc_custom_1729691964546{margin-bottom: 25px !important;padding-top: 15px !important;}”]One of the most powerful features of Salesforce\u2019s Data Cloud<\/a><\/strong><\/span> is its ability to create a unified, 360-degree view of the patient. Data Cloud aggregates information from various sources, including Electronic Health Records (EHRs), IoT devices, patient portals, and other health data repositories, to provide a comprehensive profile of each patient.<\/span>[\/vc_column_text][tm_image image=”31345″][vc_column_text css=””]Key Capabilities Include –<\/strong><\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n