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About the Guest
Jaspreet Singh
Chief Customer Officer, Empower Pharmacy
Jaspreet Singh is the Chief Customer Officer at Empower Pharmacy, the world’s largest compounding pharmacy. With over 30 years of leadership experience at companies like Microsoft and Autodesk, he brings enterprise-scale discipline to healthcare focusing on personalization, adherence, regulatory trust, and turning access into sustained patient outcomes.
Brief About the Episode
In this episode, Jas Kaur speaks with Jaspreet Singh on why 40–50% of patients discontinue chronic therapies and how experience gaps, not clinical failure, often drive drop-off. The discussion explores personalized care across men’s and women’s health, hormone therapy, dermatology, and GLP-1, alongside the balance between regulation and access, the role of automation with human judgment, and the shift from marketing-led messaging to patient-focused education.
Key Learnings for Leaders
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Patient Experience Drives Adherence
Healthcare leaders must design therapy journeys that combine proactive communication, education, and continuity, not just prescription fulfillment.
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Personalization Must Scale Without Losing Humanity
Automation can optimize documentation and logistics, but clinical questions, side effects, and therapy implications require human expertise.
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Regulation and Access Must Coexist
GLP-1 demand and evolving regulatory enforcement have highlighted a critical operational tension: compliance and continuity of care must move together. Leaders must ensure both trust and timely access.
Design therapy journeys that combine personalization, automation, and human judgment to deliver lasting health impact.
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