Apps and experiences that feel like one company — not five systems stitched together.
Your customer sees one brand. Inside, they hit three portals, two call centers, and a ticket that restarts every time.
The patterns we see in every stalled CX program
If any of these sound familiar, the fix is rarely a new tool.
Every channel tells the customer a different story
Web says one thing, call center another, the rep knows a third. Resolution requires the customer to re-explain — every time.
Legacy apps slow every new idea
The ERP, the core system, or the custom app built in 2011 is the reason "six-month project" has become the standard unit of change.
Salesforce investment, limited return
Licenses for Sales, Service, Marketing, and Experience Cloud — but each one is an island. Data Cloud is purchased and not activated.
Integration is a spaghetti diagram
Point-to-point APIs, batch files at 2am, and three iPaaS tools bought by three teams. Every new channel adds three more connections.
Personalization is a PowerPoint slide
Marketing can segment. Service can't see the segment. Sales sees the company, not the person.
Agentforce and AI — bolted on, not grounded
Agents were turned on without identity-resolved data underneath. Outputs don't hold up in a service ticket or an advisor conversation.
CX only works if the apps and data under it do — we own both.
Most enterprise CX problems are application and integration problems wearing an experience badge.
- One customer 360, every channel reads from itData Cloud or Snowflake as the grounding truth — not a slide, a system.
- API-first by defaultMuleSoft-led integration that every channel, app, and partner connects to cleanly — no point-to-point debt.
- Industry-cloud depthHealth, Financial Services, Communications, and Manufacturing clouds — prebuilt industry models, not custom rebuilds.
- Agentforce-readyEvery engagement is designed so service, sales, and field agents have a grounded starting point on day one.
The reference CX architecture
Blueprint of a High-Impact
Application & CX Transformation Journey
Every phase of your app & CX transformation — vision to optimization
Four phases, one partner.
Envision
- App ecosystem & portfolio strategy
- CX journey & moment design
- Platform modernization planning
- Salesforce Org strategy & consolidation
- Business case & value engineering
Modernize
- Legacy app re-platforming & re-architecting
- Microservices & event-driven design
- API-first design on MuleSoft
- Low-code / no-code accelerators
- DevSecOps & CI/CD enablement
Orchestrate
- Salesforce multi-cloud implementation
- Industry Cloud deployment (Health, FSC, Comms)
- Adobe Experience Cloud integration
- Agentforce rollout & grounding
- Custom application development
Optimize
- Adoption & experience optimization
- Agile enhancement releases
- Performance tuning & reliability
- User training & change enablement
- Application managed services
A clear CX maturity roadmap
Benchmark where you are. Define where you're headed.
CX Basic
Fragmented apps. Disconnected touchpoints.
CX Improved
Core apps modernized. Journeys redesigned.
CX Connected
Unified customer 360 in Data Cloud. Every channel reads from one truth.
CX Personalized
Identity-resolved journeys, predictive next-best-action, and personalization at scale across sales, service, and marketing.
CX Pioneering
Agentic service, adaptive journeys, and AI-driven differentiation.
The platforms we actually deliver
Platform-fluent in approach.
| Capability | Primary platforms | Where we use each |
|---|---|---|
| Sales & revenue engagement | Salesforce Sales CloudRevenue Cloud, Consumer Goods, Manufacturing Cloud | Pipeline, forecast, CPQ, account planning — with Industry Cloud models out of the box. |
| Service & customer care | Service Cloud, AgentforceField Service, Health Cloud | Case management, intelligent routing, service agents, field dispatch — on a single customer record. |
| Marketing & journey | Marketing Cloud, Data CloudAdobe Experience Cloud, Adobe Campaign | Identity-resolved journeys, triggered messaging, next-best-offer — with consent and governance built in. |
| Digital experience & portals | Experience Cloud, HerokuAdobe Experience Manager, custom JAMstack | Customer, partner, and employee portals with single sign-on and one identity across web, mobile, and in-app. |
| Industry Clouds | Health Cloud, FSC, Communications, ManufacturingMedia Cloud, Consumer Goods | Prebuilt industry objects, data models, and process flows — 40–60% less custom build than horizontal Salesforce. |
| Integration & API | MuleSoft Anypointevent bus, Adobe Workfront, AWS AppSync | API-first topology, event-driven orchestration, and reusable assets — ending point-to-point spaghetti. |
| Custom application build | Heroku, AWS, AzureLightning Web Components, React, Node | Where Salesforce isn't the right answer — customer-facing apps, high-scale APIs, bespoke workflows. |
| Agentic AI for CX | AgentforceEinstein Copilot, custom agents on Data Cloud | Service, sales, and field agents grounded in Customer 360 — with TeqAgent AgentOps for production reliability. |
Your customers aren't generic — neither is our approach
Every build starts with your industry's journeys, regulations, and moments of truth.
Patient engagement built on Health Cloud
Connected patient, member, and provider journeys — grounded in EHR, claims.
- Member onboarding & benefits engagement
- Care management & clinical workflows
- Provider network & referral portals
- HCP engagement for life sciences
- Remote monitoring & device integration
Advisor, agent, and claims experience on FSC
Financial Services Cloud for banks, wealth, and insurance.
- Wealth & advisor desktop on FSC
- Commercial & SMB banking journeys
- Claims orchestration & FNOL
- Producer & broker portals
- Agentforce for servicing & underwriting
Customer journeys that expand revenue
Connected GTM and CS motion — onboarding, adoption, expansion.
- PLG-to-sales motion on Sales Cloud
- CS-led renewals & expansion plays
- Customer portals & in-app experiences
- Service deflection on Agentforce
- Partner portals & co-sell orchestration
We Blend Our Data Expertise With Other Services
To Transform Your Vision Into Reality
Pre-built IP that compresses months into weeks
Reusable assets that shorten every engagement.
CX Maturity Assessment
2-week benchmark that scores journey, app, and integration maturity —.
Salesforce Org Health Check
Structural audit of your Sales, Service, Marketing.
Industry Cloud Fast-Start
Pre-configured Health Cloud, FSC, and Comms Cloud patterns.
MuleSoft API Library
Reusable API fragments for common integrations — Salesforce ↔ ERP, claims systems, core banking, EHRs.
Agentforce Industry Agents
Pre-built service, sales, and field agents for Health, FSC.
Journey & Experience Library
Reference journey maps, Marketing Cloud journey templates.
Credentialed across every platform we deliver on
Partnerships are how we get roadmap access, pre-release enablement, and senior platform engineering on your program.
- Salesforce Summit Consulting Partner
- 1,000+ Customer Success Stories
- 200+ Salesforce Certified Experts
- 100+ Industry Accelerators
- Clauude Partner Network
- Claude-powered agents in production across regulated industries
- 40+ enterprise Agentforce deployments grounded on Claude
- Teqfocus runs on Claude — we are our own first client
- AWS Advanced Consulting Partner
- 150+ Active AWS Engagements
- 50+ Skilled Practitioners & Cloud Engineers
- Data & Analytics Competency + 6 Designations
- Snowflake Services Partner
- Expertise in Data Lake to Snowflake
- 50+ Customers across key industries
- 20+ SnowPro Certified Experts
- Certified Databricks Consulting Partner
- 20+ AI & Data Workloads delivered
- 20+ Databricks-Certified Experts
- Expanding focus in Healthcare & Financial Services
Why CX leaders choose us over the Big 4
Depth, accountability, skin in the game.
Summit depth on every cloud
Sales, Service, Marketing, Experience, Data, Industry Clouds, Agentforce.
App + data + AI, one partner
We own the app layer, the integration layer, and the Customer 360 foundation underneath.
Industry Cloud specialists
Health, FSC, Comms, Manufacturing — deep fluency in the prebuilt industry models.
MuleSoft-led integration
API-first architecture and reusable asset library.
Agentforce with TeqAgent
Our AgentOps IP makes Agentforce production-ready — observability, evaluation.
Operate past go-live
Application managed services for Salesforce, MuleSoft, custom apps — same team.
Ready to make every touchpoint feel like one company?
Start with a 2-week CX Maturity Assessment.
Questions leaders ask before kicking off CX work
Ownership ≠ activation. The most common pattern: each cloud was implemented by a different partner, on a different timeline, without a shared customer model. Teqfocus connects what's already licensed — unified Customer 360 in Data Cloud, shared data model across clouds, and a customer-journey orchestration layer on top. Most organisations see 40–60% more return from existing licenses before they buy anything new.
Industry Cloud wins when prebuilt data models match your business — which is most of the time. Health Cloud covers 80% of payer and provider workflows. FSC covers 80% of wealth, banking, and insurance. Customising horizontal Salesforce to match these models typically adds 40–60% implementation cost and ongoing debt. We start with Industry Cloud and extend only where it genuinely differs from the reference model.
API-first pays back within 18 months in any environment with more than three systems to connect. Point-to-point integration costs 3–5× more over five years than API-led. MuleSoft's value isn't the licenses — it's the reusable asset catalog and topology that turns every new channel from a six-month project into a configuration. If the cost still doesn't pencil, open-source alternatives are in the design toolkit too.
Yes — when grounded in Data Cloud and governed by AgentOps. Deflection, triage, summarisation, and simple servicing are production-ready today. High-stakes decisions (approvals, clinical, underwriting) run in agent-assist mode where a human stays in the loop. Teqfocus operates Agentforce across 40+ orgs with TeqAgent — our AgentOps IP that catches silent config failures before they hit customers.
Modernisation is sequenced, not all-at-once. Typical pattern: wrap the legacy app with APIs (MuleSoft), route new functionality to modern platforms, and drain the legacy monolith over 18–36 months. The customer experiences continuous improvement; IT carries a shrinking, well-bounded legacy footprint.
First journey live in 8–14 weeks. Broader CX transformation 9–18 months. Sequence: 2 weeks for CX maturity assessment and journey mapping → 6–8 weeks for first connected journey (one channel) → rolling waves for additional channels, industry cloud, and Agentforce.
Yes — and it's the same team that delivered the build. Application Managed Services covers Salesforce, MuleSoft, custom apps, Agentforce agents, and integration — enhancement, incident, release management, and roadmap. No knowledge transfer gap. Contracts typically 12–36 months.
Start with a CX Maturity Assessment. 2 weeks. You leave with a scored CX maturity read, an app portfolio audit, a Salesforce org health check, a prioritised journey backlog, and a 90-day execution plan — boardroom-ready whether you continue with Teqfocus or not. Book the assessment.
