The voice of AI, Data and Innovation
About the Guest
Chief Healthcare Info Tech Officer, County of Santa Clara
Khalid Turk leads one of the largest public healthcare IT ecosystems in the United States. As the Chief Healthcare Information Technology Officer at the County of Santa Clara, Khalid oversees a mission-critical infrastructure serving 2 million residents across multiple hospitals, clinics, and public health services. Known for delivering high-impact transformations like a 90-day hospital integration and championing interoperability, Khalid combines deep technological expertise with a people-centered leadership philosophy. He is also the author of Age of Inclusion and the upcoming Leading with Wisdom in the Age of AI.
Brief About the Episode
Public Sector CIO: The Pressure You Never See is a revealing look into the invisible forces shaping government-run healthcare IT. Hosted by Jas Kaur, this episode unpacks the unique pressures of public sector leadership with Khalid Turk – how mission, budget, burnout, and innovation collide behind the scenes. From Medicaid cuts and 24/7 service delivery to the practical use of ambient clinical voice AI, Khalid walks us through what it takes to serve a community where “failure is not an option.” If you’ve ever wondered how digital transformation happens when budgets shrink and expectations soar – this one’s for you.
Key Learnings for Leaders
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Mission-Driven IT in a 24/7 World
In public healthcare, IT isn’t just infrastructure – it’s a lifeline. CIOs must deliver always-on systems for hospitals, clinics, and public safety teams, despite funding uncertainty and aging tech.
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Innovation on a Tightrope
Despite having less than 10% budget for innovation, Khalid’s team drives change by prioritizing modernization and smart automation over shiny tech.
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Epic EHR + Interoperability at Scale
With open protocols like MCP and A2A, Salesforce enables multi-agent ecosystems that work across clouds, platforms, and data stacks, allowing AI to act wherever the business needs it.
Public sector CIOs aren’t just managing systems – they’re safeguarding lives.
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