The voice of AI, Data and Innovation
About the Guest
CTO -Agentforce, Teqfocus
Ameya Dhuri is a veteran Salesforce technologist with 15+ years of experience in architecting cloud-first service systems. As the CTO of Agentforce at Teqfocus, he leads the innovation of intelligent service automation solutions that fuse AI, CRM, and enterprise-grade governance. His work sits at the frontier of transforming traditional support functions into policy-aware, context-sensitive digital workers.
Brief About the Episode
Your Bot Can’t Do This. Agentforce Can is a deep dive into what happens when AI-powered service agents stop being just “smart chatbots” and start acting like intelligent co-workers. In this episode, host Jas Kaur sits down with Ameya Dhuri to uncover how Agentforce is building the foundation of next-gen support – blending automation, memory, judgment, and data trust into every interaction. From runtime grounding and policy filtering to real-world claims automation and hyper-personalization, this episode is a playbook for any enterprise thinking beyond rule-based bots.
Key Learnings for Leaders
✦
Beyond Chatbots: The Rise of Intelligent Agents
Agentforce isn’t just automation – it’s an intelligence layer built into Salesforce that interprets intent, applies policy logic, and acts with contextual memory.
✦
Runtime Grounding & Secure Data Retrieval
Agents only act on policy-approved knowledge and context-specific data. Even prompts like reverse engineering are detected and guarded against in real-time.
✦
Modular AI Design: Topics, Actions & Instructions
Each interaction is composed of reusable “topics” with layered instructions and prompts – making agents scalable across HR, claims, IT helpdesk, and more.
Your chatbot can’t think like this.
Agentforce can.
Join our mailing list
Be the first to know when new episodes drop.
Subscribe to get fresh drops, exclusive guest insights, and key takeaways in your inbox.
