The voice of AI, Data and Innovation
About the Guest
Ashwin Raj
Former EVP & Head of Ridesharing at Lyft, and CEO of ezCater
Ashwin Raj is a transformational technology leader with a track record at Lyft, Amazon Pay, and ezCater. A Harvard Business School alum, Ashwin specializes in building AI-driven, customer-obsessed platforms at scale. His expertise lies in blending product innovation with operational excellence to create seamless, high-impact user experiences that drive business growth and loyalty.
Brief About the Episode
In this episode of TeqTalk hosted by Jas Kaur, Ashwin Raj (former Lyft EVP & Head of Ridesharing and CEO of ezCater) shares why companies must move from static SaaS to dynamic, agent-driven platforms to survive and lead. He discusses leveraging AI for real-time decisions, improving customer experiences, and driving revenue growth. Drawing from experiences at Lyft, Amazon Pay, and ezCater, he emphasizes customer obsession, continuous innovation, and strong leadership.
Key Learnings for Leaders
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Embrace Agent-Driven Platforms
Leaders must shift from static SaaS models to dynamic, self-learning agent architectures to stay competitive, deliver real-time value, and future-proof their organizations.
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Prioritize Customer Obsession
Continually focus on solving customer pain points and creating seamless experiences — this is the true long-term differentiator beyond technology alone.
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Invest for Long-Term Value
View AI and automation as foundational investments to drive efficiency, revenue growth, and innovation, rather than chasing only short-term ROI.
Move beyond static models — Build adaptive, self-learning systems to win.
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