The voice of AI, Data and Innovation
About the Guest
Indy Sawhney
Indy Sawhney leads Generative AI strategy and adoption for healthcare and life sciences at AWS, guiding enterprises through AI/ML integration, ethical practices, and innovation-driven digital transformation
Brief About the Episode
In this episode of TeqTalk, Indy Sawhney, AI/ML Strategy & Adoption Acceleration Lead at AWS, explores how Amazon Connect is transforming healthcare communication. Unlike traditional AWS services, Connect is a fully built product with omnichannel capabilities, AI-driven insights, and seamless integration with services like Lex, Pinpoint, and Bedrock. The discussion highlights how it helps providers overcome fragmented patient journeys, reduce costs, and deliver personalized, empathetic care backed by real-world examples like Jupiter Medical Center cutting wait times from two weeks to two hours and saving $750,000 in legacy costs.
Key Learnings for Leaders
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Redefine Patient Engagement
Replace legacy systems with omnichannel, AI-driven workflows that cut wait times, unify operations, and boost patient satisfaction.
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Leverage AI for Context & Care
Use real-time sentiment detection, proactive outreach, and personalized conversations to shift from transactional scripts to empathetic, patient-centered interactions.
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Scale Responsibly
Adopt a “crawl, walk, run” approach with strong governance, starting small and expanding to enterprise-ready use cases that deliver measurable ROI.
Adopt AI thoughtfully, reduce cognitive load, and make every patient interaction count
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