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About the Guest
Karen Hay
Karen Hay is a public health and digital health leader with 20+ years of experience. She built Ontario’s provincial health IT systems, led pandemic technology responses, and now helps global governments transform health services at Salesforce. She was awarded Digital Health Canada’s 2019 Leadership in Digital Health Award.
Brief About the Episode
In this episode of Teq Talk, Karen, a seasoned epidemiologist and public health technology leader at Salesforce, shares her journey from managing the SARS outbreak to shaping Ontario’s digital health infrastructure and advising governments globally. She discusses how technology evolved from a “nice-to-have” to a life-saving necessity, the importance of data-driven public health interventions during COVID-19, and how AI and cloud-based tools are transforming healthcare operations for better scalability, agility, and impact.
Key Learnings for Leaders
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• Technology as a Life-Saving Enabler
Digital tools, agile systems, and cloud infrastructure are critical in scaling public health responses and saving lives, especially during fast-moving outbreaks
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Data-Driven Decision Making
Investing in a robust data foundation and quality processes allows for real-time insights, targeted interventions, and improved outcomes.
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People & Change Management
Success depends not just on technology but on workforce readiness, mindset shifts, and bridging gaps between business outcomes and IT implementation.
Build a strong data foundation today to power AI and future-proof your health system
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