Enabling a Leading Non-profit Organization in the UK to Maximize Customer experience
About The Client
Our client is a leading non-profit organization in the UK providing essential housing support services to 18–24-year-olds. Their Outreach Services offer an Advice Line that provides information on housing options, private renting and monetary advice/benefit information to help young people and those calling on their behalf with a variety of housing-related issues. Their experienced and professional staff also signpost those in need to other agencies or services, such as mental health and drug and alcohol support.
Case Study Overview
Learn how Teqfocus helped the client to streamline customer interactions, improve customer service, and reduce customer wait times leveraging Amazon Connect for a reliable and cost-effective solution for managing and maximizing customer experience.