Grace Health serves the highest-need patients in Calhoun County. The coordination layer has to work as hard as your clinical team.
You operate at the intersection of Medicaid complexity, a Family Medicine Residency expansion, and grant funding tied to quality metrics you can only see at year-end. Agentforce and Health Cloud close that gap — care coordination at scale, real-time HEDIS visibility, and closed-loop referral tracking that replaces the fax machine.
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About Teqfocus
The partner that owns the data layer and the application layer — and operates what it deploys
Most data platform engagements deliver a pipeline. Teqfocus delivers agents that run on it — and keeps them performing through AgentOps managed services.
Market Positioning
Global Presence
The signals that put Grace Health on our radar
Serving 50% of Calhoun County's Medicaid population means care complexity is built into every patient encounter. Administrative capacity can't afford to absorb what should be automated.
Clinical capacity is expanding. If care coordination workflows stay manual while patient volume grows, the bottleneck shifts from clinical capacity to operational throughput.
Grant reporting conversations work better when you walk in with live data, not a year-end export. Your Quality Director should have a dashboard, not a retrospective.
Three things worth thinking through
Care gap outreach at FQHC scale should not depend on staff making reminder calls
You know which patients are overdue for screenings. The data exists. Agentforce automates the entire outreach workflow — identify the care gap, send the communication, track the response, schedule the appointment. The same staff who were working the reminder call queue can now manage the exception queue instead. The routine becomes infrastructure; your people handle what actually requires judgment.
A referral that goes into a fax machine is not a closed loop
Behavioral health, dental, and social services referrals are your highest-complexity coordination workflows. Health Cloud creates the referral tracking layer your care coordinators actually need — sent, acknowledged, appointment scheduled, completed. Your care coordinators stop calling to follow up on referrals they sent two weeks ago. They see the status in the platform, and the exceptions surface automatically.
Grant cycle conversations start from documented performance, not year-end reports
Your grant funding depends on quality metrics that are currently only visible after the reporting period closes. Health Cloud gives your Quality Director a live dashboard of care gap closure rates, preventive screening completion, and chronic disease management metrics. When a grant conversation happens in Q2, you have Q2 data to back it up — not last year's annual export.
An FQHC that closed the coordination gap
Multi-site FQHC — Health Cloud + Agentforce for care coordination at scale
A multi-site Federally Qualified Health Center deployed Health Cloud and Agentforce to address the same structural challenge Grace Health faces: high Medicaid population, complex multi-service referral patterns, and HEDIS metrics that were only visible at year-end. Care gap outreach moved from manual reminder calls to an automated workflow. Behavioral health referral tracking became closed-loop — every handoff visible from sent to completed. HEDIS metrics shifted to a real-time Quality Director dashboard. Clinical staff time redirected from coordination logistics to patient-facing care.
Technology Partners
Teqfocus brings Salesforce Summit, Snowflake Premier, AWS Advanced, and Databricks credentials — the right tool for the right layer, without single-vendor lock-in.
- Summit Consulting Partner
- 200+ Certified Experts
- Sales Cloud, Agentforce, Data Cloud
- Agentforce deployments for Hi-Tech enterprises
- Premier Services Partner
- 20+ SnowPro Certified
- 50+ customers
- Cortex Agents architecture, dbt governance, and data fabric design
- Certified Consulting Partnert
- 20+ AI & data workloads
- MLOps pipelines
- AI governance frameworks and model monitoring
- Advanced Consulting Partner
- Data & Analytics Competency
- 150+ active engagements
- Cloud architecture for enterprise data platforms
Worth a 30-minute conversation?
We'd walk through what a care coordination deployment looks like for Grace Health specifically — timelines, scope, and what real-time HEDIS visibility requires from your current data infrastructure.
